At Golden Atara, we value all our staff and are dedicated to their well-being! We are a friendly team in Oxfordshire, and we would love you to be part of it! Our roles are rewarding, knowing that you have provided such important care for many elderly and vulnerable people in the community.

General scope

To manage the delivery of care and support services for the company in line with legislative requirements and ensure the service maintains financial viability.

Your responsibilities:

• Manage the day-to-day running of the domiciliary care service, ensuring standards of care and schedule of visits to clients are maintained, in line with CQC standards.
• Ensure accurate, concise, and timely records of care given and other administrative documents relating to the provision of care and support.
• Lead and develop your team leaders, to ensure they manage rotas, communicate to the team to ensure they are fully conversant with their duties, and take appropriate action to remedy any unsatisfactory performance.
• Ensure effective management of care packages, from referral through to assessment, quality assurance monitoring, ongoing review, and termination of care packages.
• Understand responsibilities in relation to providing care and support, adhering to health and safety, food hygiene, fire precautions and emergency procedures, infection control and emergency aid, and other business policies.
• Ensure the safeguarding of all clients through adherence to relevant legislation, procedures, and codes of practice relating to care, health and safety, food hygiene, fire precautions and emergency procedures, infection control, and emergency first aid.
• Active participation in training to ensure personal development and to build knowledge and competence relative to the role. Ensure employees are enrolled in relevant training courses and this is kept up to date and where applicable provide training to care staff 
• Conduct Sport check for all care activities and audits for all care staff day-to-day activities. 
• To develop and maintain effective relationships with external agencies to ensure services are delivered effectively.
• Take responsibility for identifying and resolving non-compliance.
• Manage the financial viability of each package.
• Provide out-of-hours emergency assistance by participating in the on-call rota.
• Provide field support for the creation of each geographical location run.

This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

Qualifications & Experience

• Experience within a domiciliary care setting 
• Willing to work towards or obtained Diploma in Health and Social Care Level 5 or equivalent. 
• Experience at a supervisory level 
• Leading and managing a team, dealing with performance issues, building morale, and creating an inclusive culture. 
• Must be able to demonstrate literacy and numeracy skills in the English language.

Salary: £26,000-£29,000 per year (depending on experience)

Benefits:

• BUPA Health Minds scheme  
• On-site parking
• Referral program

Schedule: 

• Variable
• Flexible working

Role Details:

• Your job title is ‘care worker’ and you will be responsible for supporting clients in their own homes to manage their daily living needs.
• You will be required to report to the Team Leader if you have any concerns or questions in relation the individuals we support. This could be in relation to their individual health needs, rota changes, safeguarding concerns or any other support you may need. All communication must be in a professional manner.
• Golden Atara Healthcare cover a variety of areas within the Oxfordshire and Wiltshire region, and you will be required to work in various locations to meet the needs of the business.
• Golden Atara Healthcare operate as a 24-hour service and you will be required to work over a 7 day week.

Responsibilities and Duties of the Job:

• You will be required to support clients with their personal care needs, medication administration, housekeeping duties, meal preparation and shopping. There may also be additional requirements based on the clients care plan/identified needs. It is your responsibility to ensure you read clients care plans and tasks before attending to them and to ask your Team Leader if there is anything you are unsure of.
• You must ensure log notes are completed on time and identify the level of care provided, choices given, and tasks completed. Notes should be completed at the time of the visit.
• You must ensure you clock in and out of every client visit and any issues with the network is reported to your Team Leader.
• You must ensure MAR charts are signed when medication is administered. Any concerns with medication should be reported to the Team Leader.
• You will be responsible for ensuring any cash is handled correctly and transactions are recorded accurately.
• You will ensure you always follow Golden Atara Healthcare’ policies and procedures and represent the company positively.
• You must ensure that clients receive a high level of person-centred care and their dignity and respect is maintained at all times.
• You should ensure your own personal hygiene is maintained and you report to work in your Golden Atara Healthcare uniform and with your ID badge available to you. Please ensure you follow the company’s dress code policy.
• You must ensure you always conduct yourself in a professional manner. This includes to the clients’ families, friends and other professionals.
• You should ensure confidentiality is maintained at all times and you do not share any details with clients or their families about other clients, members of staff or your personal issues.
• Your Team Leader will complete 12 weekly supervisions with you to ensure you are well supported and any training needs are identified. In addition, you will have annual appraisals.
• You must ensure communication is maintained between yourself, colleagues and senior management at all times.
• This list is not exhaustive and there will be other duties you will be required to undertake to meet the needs of the business. Person Specification:
• An NQV/Diploma or degree in health and social care is desirable but not essential.
• Experience in a care setting in essential.
• You should be able to work well independently and use your own initiative and judgment. Especially when responding the clients’ changing needs.
• Ideally you would have experience in supporting clients with the tasks listed above and feel confident in working in various environments.
• You should be able to work as part of a team and communicate effectively with your colleagues.
• You must have good time keeping and organisational skills.
• You must be able to write effective notes and liaise in a professional manner.
• You should be empathetic, patient and passionate about your role.
• You should be respectful and encouraging.
• You should have a willingness to listen and to learn from any feedback.
• You must be observant and have a cheerful/happy nature to ensure clients feel reassured when you are delivering their care.
• You must have a clean driving license and business insurance.

Role Details:

• Your job title is ‘Senior Carer’ and you will be responsible for ensuring the care team in your area deliver a high level of care.
• You will be required to report to the Team Leader if you have any concerns or questions in relation the individuals we support or your colleagues. This could be in relation to their individual health needs, rota changes, safeguarding concerns or any other support you may need. All communication must be in a professional manner.
• You will be required to work in areas within the Oxfordshire and Wiltshire region, and you will be required to work in various locations to meet the needs of the business. 
• Golden Atara Healthcare operates as a 24-hour service, and you will be required to work over a 7 day week.

Responsibilities and Duties of the Job:

• You will be required to support clients with their personal care needs, medication administration, housekeeping duties, meal preparation and shopping. There may also be additional requirements based on the clients care plan/identified needs. It is your responsibility to ensure you read clients care plans and tasks before attending to them and to ask the Team Leader for support if needed.
• You must ensure log notes are completed on time and identify the level of care provided, choices given, and tasks completed. Notes should be completed at the time of the visit. 
• You must ensure you clock in and out of every client visit and any issues with the network is reported to the Team Leader.
• You must ensure MAR charts are signed when medication is administered. 
• You will be responsible for ensuring any cash is handled correctly and transactions are recorded accurately. 
• You will ensure you always follow Golden Atara Healthcare’s policies and procedures and represent the company positively. 
• You must ensure that clients receive a high level of person-centred care and their dignity and respect is maintained at all times.
• You should ensure your own personal hygiene is maintained and you report to work in your Golden Atara Healthcare uniform and with your ID badge available to you. Please ensure you follow the companies dress code policy. 
• You must ensure you always conduct yourself in a professional manner. This includes to the clients’ families, friends and other professionals.
• You should ensure confidentiality is maintained at all times and you do not share any details with clients or their families about other clients, members of staff or your personal issues.
• The Team Leader will complete 12 weekly supervisions with you to ensure you are well supported and any training needs are identified. In addition, you will have annual appraisals. 
• You must ensure communication is maintained between yourself, colleagues and senior management at all times.
• You will be required to induct new staff and sign off their competencies before they are able to work alone. 
• You will complete spot checks for new carers to ensure they are compliant in their practice. 
• You must report any identified safeguarding concerns to the Team Leader, Care Manager and Registered Manager.
• You will ensure communication throughout the staff team is consistent and the care team are aware of their role and responsibilities.
• You will be responsible for checking clients’ pendent alarms and fire alarms on a monthly basis.
• You will also be required to audit files within clients’ homes and ensure they reflect the office files. Audits must be completed every 6 months or every 3 months for clients that are high risk.
• You will ensure clients homes have sufficient PPE stock and record this monthly.
• This list is not exhaustive and there will be other duties you will be required to undertake to meet the needs of the business. 

Person Specification:

• An NQV/Diploma or degree in health and social care is desirable but not essential.
• Experience in a care setting is essential.
• You should be able to work well independently and use your own initiative and judgment. Especially when responding the clients’ changing needs.
• Ideally you would have experience in supporting clients with the tasks listed above and feel confident in working in various environments.
• You should be able to work as part of a team and communicate effectively with your colleagues.
• You must have good time keeping and organisational skills.
• You must be able to write effective notes and liaise in a professional manner. 
• You should be empathetic, patient and passionate about your role.
• You should be respectful and encouraging.
• You should have a willingness to listen and to learn from any feedback. 
• You must be observant and have a cheerful/happy nature to ensure clients feel reassured when you are delivering their care. 
• You must have a clean driving license and business insurance. 

Are you ready to enhance people’s lives? Come achieve life-fulfilling roles with us.

We are looking for a great Registered Manager to join our team in Witney Oxfordshire. The Registered Manager will provide high-quality homecare services that support the rights of clients to live the lives they choose as far as they are able. The registered manager is directly accountable to the senior management team and to the regulatory body for domiciliary care, the Care Quality Commission (CQC).

Key Responsibilities 

• Efficiently manage the day-to-day running of the branch.
• Allocate resources and monitor performance to deliver high-quality home care to customers.
• Manage all aspects of the staff team and provide sound leadership to ensure staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.

Duties and specific responsibilities

• Manage the day-to-day functionality of the branch.
• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Undertake training and development to keep up to date with the law, best practices, and changes in company policy, CQC regulations, and government legislation. Apply this knowledge to day-to-day management and delivery of care.
• Understand and monitor health and safety in the workplace and in the field.
• Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business 2
• Effectively manage and record complaints and incidents.
• Carry out investigations relating to the quality of the service and use findings to make improvements.
• Be prepared to work flexibly to ensure the safe delivery of the service.
• Provide excellent service to service users, staff, and customers.
• Promote the rights of each service user and keep their wishes at the center of their care and support.
• Make sure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the customer needs and would like to achieve from their care and support.
• Make sure a written individually tailored care and support plan has been created and agreed that respects the client’s wishes and promotes their dignity and privacy. Agree on appropriate risk control measures to reduce identified risks.
• Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
• Apply excellent communication skills with clients, their families and representatives, staff, and other health and social care professionals to deliver high-quality homecare services.
• Keep all information about clients and their families secure and confidential.
• Lead, manage, support and mentor staff.
• Adhere to the code of conduct/confidentiality in the office and be respectful of peers, working cohesively.
• Work with the HR Manager to manage the effective recruitment, induction and training of the coordinator (s), supervisor (s), care workers and other support staff.
• Identify ongoing training needs and ensure staff are up to date with current best practice.
• Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times.
• Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters.
• Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles.
• Carry out annual appraisals and monitoring of staff performance.
• Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care workers are sick or absent.
• Promote the business.
• Attend external meetings and represent the service in a positive manner.
• Participate in the growth and development of the business. Work with the senior management team to achieve sales targets and deliver within budget
• Provide weekly, monthly, quarterly and annual reports to the Company Senior Management Team.
• Complete regular monthly audits of client and carer files.

This list is not exhaustive and from time to time you may be required to undertake additional duties.   

This job description will be updated from time to time at the discretion of management in response to changing business needs.

The benefits of joining:

• Competitive Salary
• Certified Training provided.
• Career progression and personal development
• 25 days Paid holidays
• An outstanding management team to support you all the way.

Requirements:

• A least 5 years of care experience in the UK or abroad.
• A driving license and access to a vehicle
• A strong desire to care for people.
• Alternate weekend availability is required.
• Effective written and verbal communication skills

Job Types: Permanent,

Salary: £33k – £38k per annually (depending on experience)

Benefits:

• Flexitime
• Referral programme
• Company Uniform

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Language:

• English (preferred)

Work authorisation:

• United Kingdom (required)

At Golden Atara, we value all our staff and are dedicated to their well-being! We are a friendly team in Oxfordshire, and we would love you to be part of it! Our roles are rewarding, knowing that you have provided such important care for many elderly and vulnerable people in the community.

JOB SUMMARY:

Your responsibilities:

• Answering telephone calls and liaising with clients, their relatives, GP, Pharmacy and our partners in the local authorities, in a courteous and welcoming manner, being aware of the need to maintain confidentiality at all times regarding staff and residents.
• Drafting emails and letters to clients and social workers.
• Taking minutes of meetings.
• Ensuring that both care workers’ and clients’ files remain compliant and chasing up key documents as and when required.
• Maintaining and updating compliance dashboards.
• Taking part in the recruitment selection process, including handing out application forms to applicants, ensuring that they are all fully vetted, screened and trained before placement as well as ensuring that training requirements and needs are met continuously.
• Communicate with clients and their representatives if their scheduled care and support are running behind the allocated time.
• Providing the Manager with reports as and when required.
• Providing general administrative support to the office.
• Any other such duties as may be from time to time required to ensure the safe running of the services and delivery of appropriate care to service users.
• Regular and timely maintenance of all employee’s personal data including change of name, address, bank account information, variations to contractual terms and conditions, changes to rates of pay and alterations in contractual hours. Ensure all starters and leavers are updated in the system weekly in order to ensure that payroll is accurate and that no overpayments are made to leavers.
• Ensure that all new members of the team complete their induction.
• Ensure that all end-of-probation interviews are carried out, paperwork is completed and records are updated.
• To accurately record and update information on personnel record files.
• Ensure that all pre-employment checks are undertaken. 

Qualifications & Experience

• A minimum of 2 years’ experience within an administration role
• Knowledge of recruitment
• Excellent communication/interpersonal skills the ability to interact at all levels
• Good verbal and written English with an excellent eye for detail
• The ability to work under pressure and meet deadlines in a calm and patient manner.
• The ability to manage own time, prioritise workloads, remain calm and think logically.
• The ability to maintain accurate records to convey information.
• Maths & English grade C or above(preferred)

This list of duties and responsibilities is by not exhaustive, and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.

Hours of Work:

Full time: As Office Administrator, you will be contracted to 30 hours per week.

Benefits:

• Flexitime
• On-site parking
• Referral programme
• Store discounts

Supplemental pay types:

• Loyalty bonus
• Performance bonus
• Yearly bonus

Schedule:

• Day shift 9am -3pm
• Monday to Friday

Application question(s):

• Are you eligible to work in the UK?

We are looking to hold interviews and hire the right candidate to join our team ASAP, so if you think this is the role for you apply today!

We would love to hear from you!